Chapter 6: Writing Emails, Memos, Letters and Instant Messages
![Neon sign of a chat box](https://kpu.pressbooks.pub/app/uploads/sites/76/2020/05/jason-leung-mZNRsYE9Qi4-unsplash-1024x683.jpg)
In this section you will:
- Review the CMAPP communication model.
- Get introduced to the genres of business communication.
- Learn how to select a genre for your purpose.
- Explore ways to effectively send emails, memos, letters and instant messages.