Before we begin, consider the following questions. Your instructor may ask you to freewrite about one or more of these questions in your learning journal.
- If you have workplace experience, how do people use email, letters and memos in your workplace?
- Have you ever experienced a miscommunication because of emails, letters or memos? Why did the miscommunication occur?
- Have you ever had to send an email/letter/memo that was very difficult to write? What made it difficult? How did you deal with this? Were you happy with how it turned out?
- If you speak a different language or have experience with more than one culture, how does email use vary among these cultures/languages?