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Chapter 6: Writing Emails, Memos, Letters and Instant Messages

Neon sign of a chat box
Photo by Jason Leung on Unsplash

 

In this section you will:

  • Review the CMAPP communication model.
  • Get introduced to the genres of business communication.
  • Learn how to select a genre for your purpose.
  • Explore ways to effectively send emails, memos, letters and instant messages.

License

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Business Writing For Everyone Copyright © 2021 by Arley Cruthers is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.

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