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Adaptation Statement
About This Book
Thank Yous
Mockup Of Moodle Training
Looking Back
What Do Experts Say About Reading and Writing?
How Do I Use This Book?
Why Doesn’t This Book Just Tell Me What To Do?
Key Takeaways
Activities For Further Reflection
Questions For Reflection
Brenda Knights Narrative
What is the Writing Process?
What Role Do Emotions Play in Writing?
Ways the Switch Up Your Writing Process
The Writing Process in the Workplace
Joe’s Writing Process
Test Your Knowledge
Why Use Communication Models?
The Communication Process
Applying the Communication Process
Anmol’s Story
Questions for Reflection
Why Pay Attention to Style and Tone
Sailing the 7 C’s
Plain Language
Inclusive Language
Practice What You Learned
What is Voice?
Philip's Story
Organizing Your Ideas
Headings, Subheading and Lists
Writing Effective Paragraphs
Reverse Outlining
Reviewing CMAPP
Meet The Genres
Writing Memos
Writing Letters
Writing Emails
Writing Instant Messages
Netiquette
Delivering Good or Neutral News
Delivering Positive and Neutral Messages to Multiple Audiences
Bad News Messages
Delivering a Bad News Message
Breaking Bad News on Social Media
Persuasion: It's Everywhere
Two Hierarchies of Needs
The Rhetorical Triangle: Ethos, Pathos and Logos
The Spectrum of Allies
Why Use Sources
Asking Research Questions
Narrowing Your Focus
Types of Sources
Conducting Interviews and Surveys
Fantastic Sources and Where to Find Them
Making a Source Plan
What If You Can't Find Sources For Your Topic?
Evaluating Sources
Karan's Story
Workplace vs. Academic Citation
What is Academic Integrity?
What is Citing?
Creating In-Text Citations and References
How to Cite Sources
Making an Argument
Synthesizing Sources
Audience Analysis in Reports
Types of Reports
Organizing Reports
Writing Formal Reports
Activities For Reflection
Audience Analysis in Document Design
Types of Graphics
Gestalt Theory
Working With Graphics
Revising Graphics
Importance of Oral Presentations
What's Public Speaking?
Public Speaking As Advocacy
Communicating Ethically
Communication is Constitutive, Contextual and Cultural
Public Speaking Anxiety
Verbal Communication Strategies
Remixing Gritty
What is Remixing?
Revising, Editing, Proofreading
Test Your Revision Skills
Social Media Communication in Action: Special K Cereal
Social Media Communication in the Workplace
Peer Review in Class
Peer Review in the Workplace
Writing an Effective Cover Letter
Writing an Effective Resume
Audience Analysis: Customization is Key
Audience Analysis and Algorithms
Intercultural Communication
Intrapersonal Communication
Interpersonal Communication
Rituals of Conversation
Conflict in the Work Environment
Check Your Knowledge
Understanding Team Dynamics
In this section you will:
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Business Writing For Everyone Copyright © 2021 by Arley Cruthers is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.