Articulation guidelines – Generic Topic Learning Outcomes

Mandatory Skills

A.     Communication Skills

The learner will:

1. Recognize and define the elements of communication (sender, message and receiver)
2. Identify barriers to communication and use strategies to overcome barriers
3. Ask for clarification and demonstrate techniques (i.e. paraphrasing, asking questions) to assist communication
4. Display/use effective communications
5. Engage in active listening
6. Differentiate between passive, aggressive and assertive communication
7. Express their needs and ask for assistance
8. Respond to instructions and or feedback

B.     Education and Employment Exploration Skills

The learner will:

1. Complete various inventories/assessments related to education and employment, and develop and participate in personal, education and career planning
2. Become familiar with the BC Human Rights Code, BC Employment Standards Act and the federal Employment Equity Act and his/her rights as a worker and citizen in BC
3. Identify and describe reasonable education / workplace accommodations/adjustments and support
4. Research job profile and education/training opportunities
5. Participate in goal planning and/or information interview
6. Identify and assess personal skills, abilities, work skills, habits, performance and compatibility with the type of work chosen

C.     Employability/Workplace Skills

The learner will:

1. Demonstrate an understanding of the behavioural expectations an employer has when looking for a potential employee
2. Participate in verbal and non-verbal feedback
3. Follow instructions and directions, written and verbal
4. Demonstrate good organizational skills and work habits
5. Demonstrate initiative, dependability and reliability on the job
6. Recognize the importance of accepting feedback and criticism
7. Demonstrate positive workplace values
8. Present themselves at job interviews in a professional manner
9. Respond to interview questions by representing their strengths
10. Ask relevant questions of potential employers
11. Respond to different forms of feedback positively, considering the information to support positive changes.
12. Employ appropriate conversational skills with fellow students, coworkers and employers
13. Understand the responsibility of asking for assistance on the job
14. Demonstrate organizational skills (e.g. use planning tools, follow schedules, maintain punctuality and attendance)

D.     Work/Training Experience – Mandatory for Level 2 Courses/Programs; Optional for Foundation Courses

The learner will:

1. Identify and demonstrate safe work practices as per WorkSafeBC guidelines
2. Participate in work site training orientation
3. Identity and evaluate safe and unsafe work sites
4. Complete a minimum of one work experience in an identified job, based on interests, skills and abilities when applicable
5. Plan transportation to participate in an interview and work placement, as required
6. Set goals and participate in evaluations
7. Demonstrate good workplace habits and positive attitudes
8. Plan and complete tasks as per instructions

Optional Skills

A.     Technology Skills

The learner will:

1. Access a computer for word processing
2. Demonstrate a basic level of skill in using digital resources
3. Access an email account, compose and reply to messages
4. Understand and use safe internet protocols
5. Construct resumes, cover letters, and thank-you letters
6. Upload resumes to submit a job application online

B.     Interpersonal Skills

The learner will:

1. Identify and demonstrate attitudes for success
2. Identify and demonstrate workplace expectations
3. Demonstrate respectful interactions in a diverse multi-cultural learning/work environment
4. Explore multicultural diversity in the workplace
5. Demonstrate cooperative workplace behaviours
6. Identify ways of demonstrating initiative on the job
7. Demonstrate appropriate interpersonal skills with supervisors, coworkers and customers
8. Develop strategies for getting along with others, co-workers, supervisors, customers and other stakeholders
9. Define conflict and demonstrate conflict resolution strategies.
10. Demonstrate problem-solving strategies
11. Give and receive feedback in an effective manner
12. Define and demonstrate ethical behaviours

C.     Personal Awareness

The learner will:

1. Identify personal learning strategies
2. Describe personal attributes, strengths and challenges
3. Identify supports for educational/vocational success
4. Develop awareness of vocational strengths and challenges
5. Set learning goals, and review and discuss progress
6. Identify common stressors and strategies for stress management
7. Develop personal coping strategies to deal with change
8. Identify ways to build self-esteem
9. Recognize different personal and workplace styles for work settings
10. Understand the responsibility of asking for assistance on the job
11. Understand the relationship between personality, attitudes and actions
12. Identify personal values and how they apply to job satisfaction
13. Develop awareness of community resources and leisure
14. Identify personal-based and social-based resources, including family and friend relationships and spiritual supports

D.     Literacy and Numeracy Skills

The learner will:

1. Develop knowledge about wages, personal finances and budgeting
2. Identify payroll terms and payroll deductions
3. Demonstrate ability to use calendars, planners, and timetables
4. Recognize, read, write and order numbers
5. Demonstrate the ability to solve real-life problems using basic numbers operations
6. Recognize and count coins and paper money
7. Create and respond to written and digital workplace communications
8. Use basic number operations in daily tasks
9. Identify and use currency in monetary transactions
10. Identify taxes, PST, and GST
11. Recognize typical gratuities expected for certain services
12. Demonstrate an ability to use a calculator for basic calculations (adding, subtracting, multiplying and dividing)
13. Demonstrate an ability to prepare a personal budget
14. Read and decode a pay cheque/pay stub
15. Read and decode bills, invoices and receipts

E.     Job Search Skills

The learner will:

1. Collect all related information to prepare a resume
2. Identify his/her personal job search network
3. Prepare and practice responses to communication skills for interviews
4. Prepare for an interview
5. Participate in role plays
6. Present himself/herself at job interviews in a professional manner
7. Respond to interview questions by representing his / her strengths
8. Ask relevant questions of potential employers
9. Identify local public and private employment agencies
10. Conduct a local job market analysis
11. Describe elements of and create a supported or independent job search plan
12. Identify and outline individual employment support and training needs
13. Demonstrate effective goal setting and time management skills
14. Demonstrate an understanding of the strategies needed to start and maintain a job search
15. Develop appropriate job-targeting cover letters
16. Demonstrate effective job search techniques
17. Identify the pros and cons of when and how to disclose one’s disability

F.     Health and Wellness

The learner will:

1. Describe the inter-relationship of mental, emotional physical and spiritual health
2. Explain the relationship between positive health behaviours and the prevention of injury illness and diseases
3. Describe and demonstrate ways to reduce risks related to unhealthy behaviours and attitudes affecting physical health
4. Demonstrate a practical knowledge of the main areas of health and wellness
5. Identify community resources for health maintenance in independent living
6. Demonstrate a greater understanding of health and/or disability
7. Set goals in area of health management e.g. nutrition, fitness, stress management, leisure

G.     Customer Service Skills

The learner will:

1. Identify the impact and importance of first impressions
2. Demonstrate positive customer service skills and an understanding of the importance of excellent customer service skills
3. Demonstrate effective customer service communication, including responding to nonverbal communication
4. Identify and demonstrate the use of empathetic listening skills when responding to customer needs
5. Identify and demonstrate treating customers in a respectful manner
6. Identify and demonstrate appropriate responses to customer inquiries
7. Identify and demonstrate ways of dealing with challenging customers