Chapter 13: Performance Management

Performance management is a process that helps managers monitor and evaluate employees’ work. The goal of a performance management system is to create an environment where people can perform to the best of their abilities to efficiently and effectively produce the highest-quality work (Tardi, 2019). An effective performance management process focuses on clear goal expectations, ongoing communication and feedback, and provides insight into how the employee’s work contributes to the organization’s goals and objectives.

Key Takeaways

• Understand why it is important for managers to plan for performance management to support employee success.
• Understand the importance and impact of regular check-ins and feedback.
• Understand how to prepare for a performance review conversation from a manager and employee perspective.

Authors: Manpreet Binning, Tanjit Rai, Jolene Neufeld