Section 14.4: Chapter References

Brown, L. N. (2021). The Real Secret to Coming Up With a Breakthrough Business Idea. All Business. [Image]. Retrieved from

C, A. (2018). Negative Feedback v. Positive Feedforward Coaching. LinkedIn. Retrieved from:

Cates, B. (2020). The Art of Asking Open-Ended Questions. Hubspot, Inc. Retrieved from

Centre for Executive Education. (2020, June 13). Sir John Whitmore on GROW Model of Coaching [Video]. YouTube.

Hass, K. B. (n.d.). The Future Is Now: The 21st Century Enterprise Business Analyst. BA Times. [Image] Retrieved from

Jimenez, J. (2020) The Motivating Manager: Developing Your People Through Coaching. Forbes. Retrieved from

KWELA Handout (Spring, 2021). [HRMT 3265 class handout]. Kwantlen Polytechnic University. Moodle.

Kruse, K. (2012). Stop Giving Feedback. Instead Give Feedforward. Forbes. Retrieved from:

Payne, V. (2007). Coaching for High Performance. AMA Self-Study. Retrieved from

Saks, A. M., and Haccoun, R. R. (2018). Managing Performance Through Training and Development: Seventh Edition. Nelson Education Ltd.

Schneider, M. (2018) These 3 Types of Questions Are Critical for Employee Coaching Conversations. Inc. Retrieved from:

The Non-Profit Association of Oregon (2016) Workplace Coaching Guide and Sample Questions. HR Support Center. Retrieved from:

Tracy, B. (n.d.) The Ultimate Guide To Business Coaching. Brian Tracy International. [Image].

Velasquez, L. (2019, August 14). Coaching can help fill the soft skills gap. Chief Learning Officer. [Image].


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