a situational factor/influence on consumer decision making. It is the sum total of all physical aspects in a retail environment that the retailer controls and should monitor to create a pleasing shopping experience for customers.

the long-lasting evaluation (positive or negative) that we have towards people and things.

how we feel towards a certain behaviour.

represented by people who are “passionate and enthusiastic consumers who are bonded together by their interest in a brand or product.

a symbolic construct created within the minds of people, consisting of all the information and expectations associated with a product, service, or company providing them.

a consumer’s commitment to repurchase a particular brand despite having other options available to them.

a learning theory developed by Ivan Pavlov that is a type of learning done without us knowing.

when one's actions and beliefs conflict with one another.

someone who acts with a heightened sense of awareness, care, and sensitivity in their purchasing decisions.

when consumers … act with a heightened sense of awareness, care, and sensitivity in their purchasing decisions.

dilemmas that consumers face when they are making purchasing decisions that involve an excess amount of choice making it difficult or nearly impossible for consumers.

when there are many individuals in a given area which can either encourage or discourage shopping.

the amount of money we have leftover to invest, save, or spend, after paying personal income taxes.

products that get discarded immediately after use.

the process of discarding (getting rid of) something we no longer need or want.

a small set of "go-to" brands that consumers will consider as they evaluate the alternatives available to them before making a purchasing decision.

comes from outside forces like rewards or punishments (e.g., getting paid)

a cognitive representation of the desired state, or, in other words, our mental idea of how we'd like things to turn out.

emphasizes how products and services are environmentally responsible.

luxury purchases for pleasure.

where customers experience enjoyment, excitement, captivation, and escapism from everyday life.

concept used to describe mental shortcuts.

when a product has major value within the public's eyes through high publicity and promotion.

the products which the consumer considers as a definite outsider.

the set of brands that a consumer has no opinion about, neither good nor bad.

the use of either punishments or reinforcements to make the behavior occur less or more.

where you find joy or satisfaction in doing something because you want to do it for its own sake.

a more sustainable act of disposal than just throwing something away.

refers to our attitudes, interests, and opinions.

occur when people experience two goals that are incompatible with each other.

a basic essential necessity whereas a want is referred to as something you wish to have or fulfill.

people who fail to abide the by the laws and social norms recognized by most people.

a type of learning that occurs when people observe behaviour, responses, and actions of others.

the degree to which can execute a certain action.

a consumer’s ability to pay more attention to visual and audio advertisements pertaining to items that are relevant to them.

the term used to describe the unsettling feeling we have after a regrettable purchase has been made.

a self-regulatory focus on goals related to safety, responsibility, and security in order to avoid dangers.

process of turning waste into another form of new and reusable materials.

a pattern of behaviour that is often in a fixed-sequence and repeated regularly and gives added meaning and significance to a particular culture.

describe how a maturing and more compound self-concept becomes organized into different categories of the self.

the tendency to problem solve and be creative in order to develop their innate potential to the fullest possible extent.

how one thinks about a group of beliefs, capabilities, ideals, and aims that makeup of our own self schemas.

getting consumers involved in one or more of their senses by touching, feeling, smelling hearing, tasting, and hearing.

humans using their senses which are seeing, smelling, touching and hearing in order to make sense of the objects around them.

refers to the actions that we partake in during our everyday lives that are viewed as acceptable within society. They generalize the accepted way of thinking, feeling, and behaving in a way that our groups support.

when celebrities have [an effect] on our consumer decision making.

the degree of social pressure an individual feels regarding the performance or non-performance of a specific behaviour.

needs that are practical and everyday uses.

something that is desired, but not truly necessary.