4.2 Scenario for Discussion

Brianna Doyle; Deirdre Maultsaid; and Simrenprit Parmar

Setting

Good Citizen Services (GCS) is a Canadian bank that started in the 2000s. There are GCS branches in every Western Canadian province.

Characters

  • Shaleen Gill, supervisor of loan officers and tellers

Shaleen is a South Asian Canadian woman with a BBA and a certificate in business management who has worked in banking since the start of her career 11 years ago. She is a supervisor at GCS branch #023. She is a good problem-solver.

  • Patricia Dorado, loans officer, who has an invisible disability

Patricia is a white Canadian woman working on her diploma in business management online. She started her career in office work, then became a teller and has been a loans officer for about a year after applying internally several times. Unfortunately, a few years ago she was involved in a car accident that left her with a concussion and permanent brain injury. To avoid headaches and clouded judgement, Patricia takes frequent small breaks and occasionally takes a sick day to rest.

 

License

Icon for the Creative Commons Attribution-NonCommercial 4.0 International License

Cases on Social Issues: For Class Discussion - 2nd Edition Copyright © 2023 by Brianna Doyle; Deirdre Maultsaid; and Simrenprit Parmar is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.

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