Characters

• Shaleen Gill, supervisor of loan officers and tellers

Shaleen is a South Asian Canadian woman with a BBA and a certificate in business management who has worked in banking since the start of her career 11 years ago. She is a supervisor at GCS branch #023. She is a good problem-solver.

• Patricia Dorado, loans officer, who has an invisible disability

Patricia is a white Canadian woman working on her diploma in business management online. She started her career in office work, then became a teller and has been a loans officer for about a year after applying internally several times. Unfortunately, a few years ago she was involved in a car accident that left her with a concussion and permanent brain injury. To avoid headaches and clouded judgement, Patricia takes frequent small breaks and occasionally takes a sick day to rest.