Chapter 1: What is Marketing?
1.4 Discussion Questions and Activities
Review and Reflect
- Compare and contrast the four Ps approach to marketing versus the value approach (creating, communicating, and delivering value). What would you expect to be the same and what would you expect to be different between two companies that apply one or the other approach?
- Assume you are about to graduate. How would you apply marketing principles to your job search? In what ways would you be able to create, communicate, and deliver value as a potential employee, and what would that value be, exactly? How would you prove that you can deliver that value?
- Is marketing always appropriate for political candidates? Why or why not?
- This chapter addresses several reasons why marketing is an important area of study. Should marketing be required for all university students, no matter their major? Why or why not?
- Of the four marketing functions, where does it look like most of the jobs are? What are the specific positions? How are the other marketing functions conducted through those job positions, though in a smaller way?
- What is the difference between a need and a want? How do marketers create wants? Provide several examples.
- The marketing concept emphasizes the importance of satisfying customer needs and wants. How does marketing satisfy your needs as a college student? Are certain aspects of your life influenced more heavily by marketing than others? Provide examples.
- A company’s offering represents the bundling of the tangible good, the intangible service, and the price. Describe the specific elements of the offering for an airline carrier, a realtor, a restaurant, and an online auction site.
- The value of a product offering is determined by the customer and varies accordingly. How does a retailer like Superstore deliver value differently than Lululemon?
- Explain how Apple employed the marketing concept in designing, promoting, and supplying the iPhone. Identify the key benefit(s) for consumers relative to comparable competitive offerings.
Activities
- One of your friends is contemplating opening a coffee shop near your university campus. She seeks your advice about the size of the prospective customer base and how to market the business according to the four Ps. What strategies can you share with your friend to assist in launching the business?
- You are considering working for United Way upon graduation. Explain how the marketing goals, strategies, and markets for the nonprofit differ from a for-profit organization.
- Marketing benefits organizations, customers, and society. Explain how an organization like Tim Hortons benefits the community in which it operates as well as society at large.
